Product breadth
Connected work across high-frequency workflows and shared platform patterns.
Project overview
Fleet management platform
Designing complex operational software across cards, transactions, account administration and shared platform patterns.
- Role
- Lead UX and frontend designer
- Timeframe
- Multi-year product programme
- Team
- Product managers, Frontend and backend engineers, Operations and domain specialists
The fleet platform brings together operational tasks that are individually complex and closely connected. My work focused on helping people move through those tasks with less ambiguity while establishing patterns that could scale across the wider product.
Rather than presenting the programme as one long case study, this overview provides the context and links to focused stories about distinct decisions.
01
At a glance
Design to delivery
Linked experience decisions with reusable frontend implementation.
02
Spotlight studies
01 · workflow
Helping fleet managers identify suspicious transactions earlier
A focused redesign of transaction alerts and investigation workflows for a complex fleet-management platform.
02 · strategy
Simplifying multi-account navigation
A placeholder strategy case study about helping users move between related business accounts.
03 · craft
Connecting design-system patterns with production
A dummy craft case study showing how flexible media components can be mixed through an MDX narrative.
03
Additional contributions
PIN visibility controls
Administrators needed quick access to sensitive card information without weakening security expectations.
Decision: Used explicit reveal states and permission-aware controls rather than displaying sensitive data by default.
Permission-limited actions
Some users could understand an account issue but did not have authority to resolve it.
Decision: Explained why actions were unavailable and provided a clear escalation path.
Responsive operational tables
Dense transaction information became difficult to scan on narrower screens.
Decision: Prioritised decision-critical fields and revealed secondary detail progressively.